ViviScape Connect is the integration layer. It links the software you already run — Microsoft 365, Sage, QuickBooks, ERP, CRM, TMS, email, APIs, legacy databases, and your own applications — so AI agents can do the work that currently happens between them, by hand.
Your ERP owns the ledger. Your CRM owns the pipeline. Your TMS owns the loads. Your inbox owns the requests. Each one is good at its own job — and none of them is responsible for what happens in the gaps. So a person does it: reads the email, finds the customer, retypes the order, checks the price, chases the exception, and updates two other systems so the numbers agree.
That gap is not a software problem you can buy your way out of by replacing a platform. It is the work itself. ViviScape Connect makes the gap addressable — a governed path in and out of every system — and then ViviScape agents perform the work that lives there.
Connect is built around categories of system, so the same patterns apply whether you run a household-name platform or software somebody wrote for you in 2004.
Where most operational work arrives before it becomes a record anywhere.
The system of record for money. Agents post to it; they do not replace it.
Orders, inventory, production, purchasing — read and written under permission.
Customer identity and history, so an agent knows who it is dealing with.
Loads, stops, carriers, and status updates that otherwise get phoned and typed.
PDFs, scans, and attachments turned into structured, actionable data.
Where a documented interface exists, Connect uses it — properly, with retries and reconciliation.
No API, no vendor, no problem. Connect works at the layer below.
The software somebody built for you. It stays — and it joins the workflow.
The long tail of systems a business runs on and nobody diagrams.
A generic order-intake example. Today, a person does every one of these steps. With Connect underneath, an agent does them — and stops at the one step you asked a human to own.
Connect is what makes steps three, five, and six possible at all. Without a governed path into your systems, an AI can summarize a request but cannot complete it.
Choose integrations as a standalone project or as part of custom software and AI automation. ViviScape Work is a separate product you can explore when it fits your needs.
Agents that perform work — order entry, CSR, dispatch, scheduling, billing, document, customer service, and sales. Not chatbots. Not copilots.
Our separate business operations platform for people, tasks, documents, approvals and business context. Adoption is optional for agency engagements.
Integration: Microsoft 365, Sage, QuickBooks, ERP, CRM, TMS, email, APIs, legacy databases, and your own applications. Keep the systems that work.
We scope access, approvals and audit requirements alongside each integration. Those controls can fit your existing environment; a ViviScape Work subscription is not a prerequisite.
Each system gets its own scoped credential covering only the records and operations an agent actually needs.
You decide which writes need a person. Anything above your thresholds routes to a named approver before it lands.
Every read, write, exception, and approval is recorded — who, what, when, and which system it touched.
When a system is down, a record is ambiguous, or a rule is violated, the agent stops and raises an exception instead of guessing.
No — Connect exists specifically so you don't. Your ERP, accounting platform, CRM, TMS, and email stay where they are. Connect gives ViviScape agents a governed way to read from and write to them, so the manual steps between those systems disappear instead of the systems themselves.
Common with legacy and in-house software, and not a blocker. We work at the layer below the API: direct database reads, scheduled exports and imports, file drops, screen-level automation, or a purpose-built API layer added in front of the old system. What matters is a governed, auditable path in and out — not a particular protocol.
No. Trigger-and-action tools move a record from A to B when the shape is known and the rules are simple. Connect is the access layer beneath an AI workforce: agents interpret unstructured input, decide what should happen, act across several systems, and stop for a human when something is off. The integration scope defines system access, approval boundaries and the evidence needed to verify results. We also build straightforward integrations without an AI agent.
Connect work is scoped as part of an agent implementation rather than sold as a standalone project — typically inside the ~$15,000 implementation for the first agent, because a single process rarely touches more than two or three systems. Later agents reuse the connections already built, which is why the second process costs less than the first.
Connect uses scoped, least-privilege credentials per system, and audit requirements are defined for the engagement. Agents operate inside defined permissions, and any action you designate as high-risk routes to a named human for approval before it is written back to the system of record.
The $497 Diagnostic maps where your people are moving information between systems, puts an annual dollar figure on it, and names the first process worth handing to an agent.